Terms and Conditions

The website www.flatteredapartments.com is managed by the company FLATTERED APARTMENTS (brand name of the company Rita Alves, Miguel Mateus & Catarina Silva, Lda.), hereafter, “Flattered” of Portuguese nationality, domiciled at Rua do Mosteiro, 680, 4425-140, Maia, with tax identification number PT507026780, registered in the Commercial Registry of Maia since 2005, with the email address info@flatteredapartments.com.

The acceptance of these General Terms and Conditions (hereafter “Terms and Conditions” or “T&C”) implies a binding contractual relationship between you and Flattered Apartments.

These Terms and Conditions make available the conditions that will govern such contractual relationships that establish the use of the website.

The website www.flatteredapartments.com is a platform where you can book stays in our places and where you can find content about our places, general tourist information, design, art, architecture, among others.

In order to buy our services on the website and to be able to establish a contractual relationship, you must be at least 18 years of age and have sufficient legal capacity to sign this contract.
You guarantee that the personal data that you provide to Flattered are true and accurate, and you agree to notify any change or modification of the same.
You undertake not to use the content that is available on the website in any way that may constitute a violation of any rule of law or in such a way that said use would threaten public order, morals, commonly accepted customs or the name and image of Flattered and/or its collaborators. Flattered is not responsible in any case for the misuse of the contents of the website

You are aware and voluntarily accept that the use of the Service takes place, in all cases, under your sole and exclusive responsibility, for which you shall be liable for the damages of any nature that Flattered might suffer as a consequence of breach of any of the obligations to which you are subject by these General Conditions.

Flattered does not guarantee the functioning of the Internet. The service may not be available or may be limited at any time and for any reason beyond Flattered’s control, whether due to emergencies, connection overload, link failure, network equipment problems, transfers or signal strength. Flattered is not responsible for data, messages or pages lost or not saved due to performance problems on the Internet service.
In addition to the aforementioned and to the extent permitted by law and, except as otherwise provided in the rest of these Terms and Conditions, in no case Flattered will be liable for personal, accidental, special, direct or indirect, including, without limitation, damages for loss of profits, loss of data, business interruption or any other commercial damage or loss, related to the use or inability to use the website, regardless of the cause of the theory of liability (contractual or extra-contractual, or any other) and even if you have been warned of the possibility of such damages. Flattered reserves the right to modify the content of the website without prior notice.

Flattered and its owners, management, and employees shall not assume liability for any illness, injury, or death to persons visiting the properties nor for any other incident of any nature involving any client(s) while they are staying at the properties, nor while traveling to or from the properties. Flattered cannot be held responsible for the loss or damage to private property, however it may be caused.

All our rates are given in euros.
In all our locations, the rates are given per apartment/house per night.
Rates change according to the number of guests staying.
The number of guests staying should match the number of guests mentioned in the reservation form.
We offer both refundable and non-refundable rates depending on the location and time of the year.
Children under the age of 3 pay a daily fee (please check our booking engine for updated fees).
Children from the age of 3 pay as an adult.
Rates can be modified without prior notice.
Accommodation is subject to availability.
Requests for extra beds other than the ones included in your booking incur an extra cost.
The total number of guests we can accommodate in each apartment/property changes according to the location.For further information regarding rates and accommodation details, please contact us directly at info@flatteredapartments.com.

All bookings made through our website use a booking platform provided by the company Internet Tourism Solutions, SL (Avantio). By using our booking engine our customer’s payment information is securely collected by this company.
Online payments made through our website are handled by Planet Merchant Services SAS.
Due to specific restrictions in our different locations our payments can either be made on site during check-in procedure or exclusively before arrival.
In specific circumstances we may also accept payments by bank transfer (for details regarding our bank information please contact us at info@flatteredapartments.com).
Our payment terminals accept all major credit card providers. We do not accept American Express cards.
We issue an invoice for each reservation using the name of the guest provided in the booking information. In case you wish to include any VAT number or if you wish the invoice to be issued in a different name or company name, please inform us beforehand on the booking form.In case of any problems or doubts during the booking process, or any other matter regarding payments or invoices please contact us directly at info@flatteredapartments.com.

Cancellations up to 14 days before arrival no cancellation fee will be charged.
Cancellations less than 14 days before arrival will be fully charged.
Cancellations are only effective upon receipt of a written notification. To cancel a reservation made through our website, please contact: info@flatteredapartments.com
The processing of refunds can take between 5 to 25 working days after the cancellation is confirmed depending on the bank.
No shows, vouchers, flight cancellations, anticipated check-outs, or any mistake made during the booking process are not eligible for refunds.We reserve the right to modify, change, or substitute all or any part of our services when reasonably necessary without prior notice. Should this occur, we agree to provide the best alternative available.

Arrival time should be announced in advance as we do not have a reception desk at any of our locations.
Check in time is any time after 4pm. If guests arrive before, we can offer to hold luggage depending on the availability at each location (please confirm before arrival at info@flatteredapartments.com). If guests are expecting to arrive later than 8pm, it is important to let us know the exact arrival time, especially when travelling by one’s own means as we are not a traditional hotel, we do not have 24-hour reception service. Check out time on the date of departure is until 12pm. If the room is not vacated by this time, the customer will be subject to the cost of another night. Equally we offer to hold luggage after 12pm depending on the availability at each location.

For any complaint or claim about our services, you can contact Flattered customer service at the email address info@flatteredapartments.com. Any complaint regarding your stay must be brought to the attention of the management as early as possible during your stay and, if not resolved to your satisfaction, should be notified in writing no later than 14 days after departure.

Flattered will respond to your request as soon as possible, and never within a period of more than one (1) month from the date that your complaint or claim has been filed.

Content related to Flattered’s trademark, website, products, including domains, logos, photographs, drawings, or documentation, as well as software, computer programs, or any element that could be protected by Intellectual or Industrial Property Rights, that may be accessible for the users, are the property of Flattered or of the third party who has authorized the use thereof, and all the rights of use thereon are expressly reserved.
You may use such material only in the way expressly authorized by Flattered or by those who granted us a license for its use.
Any misuse of the service or its obligations by the user may result, at Flattered’s discretion, in the cancellation of the user’s account or suspension of the service until the incident is resolved, if applicable.
Likewise, the User undertakes to not withdraw, delete, alter, manipulate or in any other way modify:
All notes, footnotes, indications, or symbols that either Flattered or the legitimate holder of the rights incorporate into their properties with regard to Intellectual or Industrial Property (such as, for example, copyright, ©, ®, and ™, etc).
Technical devices for protection or identification that may contain the material object of Intellectual or Industrial Property (such as, for example, watermarks, digital fingerprints, etc).
The User recognizes that, by virtue of these General Conditions, Flattered neither assigns nor transfers to the User any right over its Intellectual and/or Industrial Property, or over any properties of third parties. Flattered only authorizes the User to access and use them in accordance with the terms indicated in the present General Conditions.
The User is not authorized to copy, distribute (including by email and internet), transmit, communicate, modify, alter, transform, assign or in any other manner display activities that mean the commercial use of Intellectual and/or Industrial Property, be this partially or totally, without the express consent, granted in writing, of the legitimate holder of the rights of use.
Along these lines, Flattered reserves all rights of Intellectual and/or Industrial Property that correspond to it, including any authorization and/ or license.
Flattered does not grant any other license or authorization of use to the User on the rights of Intellectual and / or Industrial Property other than that expressly detailed in this clause.
Flattered reserves the right to resolve or modify at any time and for any reason, the licenses granted under these terms and conditions. Notwithstanding the foregoing, Flattered may take legal action against any use by the User that:
Does not comply with the present General Conditions;
Infringes or violates the Intellectual and Industrial Property rights, image rights, or other similar rights belonging to the company or to any other legitimate holder; or infringes any applicable regulation.

For anything related to the processing of your personal data provided to Flattered, please refer to the Privacy Policy of the website.

If any of the clauses of the present General Conditions is deemed to be null and void, and, for any reason, non-applicable, then that clause shall be excluded from the General Conditions, but it shall not affect the validity or application of the remaining clauses.

These Terms and Conditions shall be governed by and construed in accordance with Portuguese law. Should any discrepancy arise concerning the interpretation and/or execution of this document, the competent Courts shall be those established by the applicable legal regulations regarding the competent jurisdiction of Consumers and Users.