Privacy Policy

Confidentiality and security are paramount values for Flattered Apartments, and, consequently, we assume the commitment to guarantee the privacy of the User at all times and not to collect unnecessary information.

Then, we provide you with all the necessary information about our Privacy Policy in relation to the Personal Data we collect from you from our website flatteredapartments.com, explaining:

Who is responsible for the processing of your data.
For what purposes we collect the data we request.
What is the legitimacy for their treatment.
How long we keep them.
To which recipients the information is communicated.
What your rights are.

RESPONSIBLE FOR THE TREATMENT

FLATTERED APARTMENTS (RITA ALVES, MIGUEL MATEUS & CATARINA SILVA, LDA.)

VAT number PT507026780

Rua do Mosteiro,680

4425-140, Maia, Portugal

info@flatteredapartments.com.

Hereinafter “Flattered”, “We” or the “Responsible for the Treatment”.

PERSONAL DATA

Personal Data refers to any information or data that can identify you directly or indirectly. The Personal Data includes information such as the name, surname, e-mail address or postal address, amongst others. It could also include unique numeric identifiers such as the IP address of your computer, as well as the information we obtain through cookies.

This privacy policy covers all personal data collected and used by Flattered.

Hereby, the User (you) guarantees that the Personal Data provided is true and accurate and undertakes to notify any change or modification thereof. Any loss or damage caused to the Website, to the Data Controller or to any third party through the communication of erroneous, inaccurate or incomplete information in the registration forms will be the sole responsibility of the user.

We may gather or receive your data through our website, forms or social network websites, amongst others. In some cases, you provide us with your Personal Data directly (for example, when you contact us or you register at our website), or in other cases we collect them (for example, using cookies to understand how you use our website).

PURPOSES, LEGITIMACY AND STORAGE DURATION

For the processing of the data sent through:

PURCHASE/BOOKING FORM

Personal data collected: When you make a purchase/booking, you will need to complete a form with your full name, email address, postal address and your credit or debit card number.

Purpose: We collect the mentioned personal data:

To provide the services correctly.
Execute the contract of sale that you have contracted with us.
Manage your orders/bookings.
Manage the payment of your orders/bookings.
Contact you in relation to updates or informative communications related to the functionalities and/or contracted products/services.
Answer any questions or queries you may have regarding your orders/bookings.
Manage any dispute related to your purchases.
Manage possible returns/refunds once the purchase has been made.
Sending our newsletter, informative communications and advertising regarding our products or services, including by electronic means (e-mail, SMS, WhatsApp), in case of acceptance.

Legitimacy: Your express consent, the contractual relationship with us and the legitimate interest of Flattered. In this sense, the processing of your data is necessary for the execution of the terms that regulate the use of the website, as well as for the execution of the contract of sale.
Storage duration: We will treat your data as long as it is necessary for the correct provision of the services, as well as during the minimum time necessary to comply with our legal obligations and for business purposes.

For your security, Flattered has a payment method through a secure payment gateway. The bank data that you provide is encrypted and transmitted to the servers of the bank. Afterward, the data is verified with the issuing bank to avoid fraud.

NEWSLETTER FORM

Personal data collected: E-mail address.

Purpose: Sending our newsletter, informative communications and advertising regarding our products and services, including by electronic means.

Legitimacy: Your consent through the registration in the newsletter form and the signed lease agreements.

Storage duration: Until you revoke the consent and request the withdrawal of the service.

SENDING OF E-MAILS

(info@flatteredapartments.com)

Purpose: To answer your requests for information, attend your requests and respond to your queries or issues. In case of receiving your Curriculum Vitae, your personal and curricular data may be part of our databases to participate in our present and future selection processes.

Legitimation: The user’s consent when requesting information through the e-mail address or sending us his/her information and Curriculum Vitae to participate in our selection processes.

Storage duration: Until your request is answered by e-mail, if you have not generated a new treatment. In the specific case of receiving your Curriculum Vitae, your data may be kept for one year maximum for future selection processes.

We may keep your personal data for legal purpose, including to assert our rights (for example, to claim our rights in front of a Judge) or for historical and statistical purposes.

Once we do not need to use your personal data, will delete it from our systems and registers and/ or we will anonymize it.

Obligation to provide us with your personal data and the consequences of not doing so.

The submission of personal data requires a minimum age of 18 years old and, where the applicable, sufficient legal capacity to sign contracts.

The personal data requested is necessary in order to manage your requests and/or provide you with the services that you may contract, whereby if you do not give this to us, we will not be able to correctly attend to you or provide you with the service you have requested.

We reserve the right to register your personal data and information on our database.

RECIPIENTS OF YOUR DATA

The Personal Data we collect from you may be treated by the Responsible of the treatment, on the legal basis of the legitimate interest of Flattered, and/ or to fulfill administrative purposes.

Your personal data may be communicated to:

Financial Entities
Third parties that provide us with IT services, such as platform providers, housing, maintenance and support services for our databases as well as for our software and applications that could contain data related to you.
Third parties that help us provide digital services, such as CRM, web analytics and search engine.
Advertising, marketing and digital medium agencies and social networks in order to help us offer ads, marketing and campaigns, as well as to analyze their effectiveness and to manage relations and queries.
Third parties for compliance with a legal regulation.

RIGHTS REGARDING YOUR PERSONAL DATA

Any person can withdraw their consent at any time, when it has been granted for the processing of their data.

Likewise, you can exercise the following rights:

Request access to your personal data or rectification when they are inaccurate.
Request their deletion when, among other reasons, the data is no longer necessary for the purposes for which they were collected.
Request limitation of your treatment in certain circumstances.
Request opposition to the processing of your data for reasons related to your particular situation.
Request the portability of the data in the cases provided for in the regulations.
Any other right recognized in the law.

Where and how to request your Rights: Through written document addressed to the Responsible of the treatment sent to its postal address or email address (given in Section 1), writing “Personal Data” in the subject line, and specifying the right wished to be exercised and with respect to which specific personal data.

In the event of disagreements with the company in relation to the processing of your data, you may submit a claim with the Portuguese Data Protection Commission (www.cnpd.pt).

SECURITY OF YOUR PERSONAL DATA

With the aim of safeguarding the security of your personal data, we inform you that we have adopted all the necessary technical and organizational measures to guarantee the security of the personal data supplied of your alteration, loss and unauthorized access or treatments.

UPDATING YOUR DATA

It is important for us to keep your personal data information up to date. You have to inform us of any change regarding your personal data information. However, be aware that we do not answer about the veracity of your personal data information.

We are not responsible about the privacy policy related to the personal data that you provide to third parties through the links available on our website.

THIRD PARTY LINKS

For the acquisition of our services/products, we may redirect you to the platform of one of our suppliers. In this case, if you want to make any transaction through our supplier´s website, then you must accept the Privacy Policy of each one of them. We inform you that this document does not apply for those cases.

Flattered will not treat your personal data in the case you acquire any product of one of our suppliers.

CONTACT

If you have any questions or concerns about the way we treat and use your personal information or wish to exercise any of the rights described above, please contact info@flatteredapartments.com.